How 3PL Teams Keep Up with Mixed Customer Requirements
Third-party logistics teams often have a diverse client portfolio. One might require a motorized hand truck to move their items, while another could just need a lightweight dolly. Standardizing tools improves efficiency and productivity. The trick is to do so without oversimplifying the work. From training out inconsistent habits to standardizing non-negotiables, here are a few tips to help. Different Clients Have Different Needs Every client is different. Your team might need to move only a few small boxes for one client, but furniture and appliances for the next. Inconsistency is often a process problem, not a labor problem, so there should be a process that dictates which material handling tools go with which clients. A collapsible and lightweight hand cart can be tucked into a delivery van, whereas more specialized equipment may require different storage. For example, a motorized hand truck requires a powered liftgate for deliveries. Required tools and steps shoul...