How 3PL Teams Keep Up with Mixed Customer Requirements

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Third-party logistics teams often have a diverse client portfolio. One might require a motorized hand truck to move their items, while another could just need a lightweight dolly. Standardizing tools improves efficiency and productivity. The trick is to do so without oversimplifying the work. From training out inconsistent habits to standardizing non-negotiables, here are a few tips to help.

Worker rolling a Magliner brake hand truck loaded with boxes down a truck delivery ramp.

Different Clients Have Different Needs

Every client is different. Your team might need to move only a few small boxes for one client, but furniture and appliances for the next. Inconsistency is often a process problem, not a labor problem, so there should be a process that dictates which material handling tools go with which clients.

Delivery worker pushing a Magliner hand truck with boxes up an aluminum loading ramp into a truck.

A collapsible and lightweight hand cart can be tucked into a delivery van, whereas more specialized equipment may require different storage. For example, a motorized hand truck requires a powered liftgate for deliveries.

Required tools and steps should be noted in client files, and your team should have a standard way to confirm requirements before each job.

Standardize Repeatable Basics

Creating those processes also means standardizing non-negotiables or the repeatable basics that can apply to the majority of clients. From staging and internal movement to handoff points for items and safe load handling, these should be standardized across clients.

That does not necessarily mean each client has the same workflow; clients will still have variations within the standards. However, having standardized basics creates consistency, which can lead to efficiency. For example, movement standards can be similar whether you are using an aluminum hand dolly or a heavy duty hand truck.

Worker using a Magliner hand truck with a yellow curb ramp to roll boxes over a sidewalk curb.

Choose the Right Tool for Each Job

One key is to match the equipment to the workflow. Receiving, internal transfer, staging, and prepping for delivery may require different tools. Moving a large item across a warehouse might require a powered hand truck, while the delivery itself might only need a heavy duty hand truck. Finding the right tool for the job improves productivity, and there should be standards that specify what makes a tool “right” for the job. This consistency will scale better, streamline training, and improve workflows.

About Magline

Set a new standard for excellence with Magliner material handling equipment. Countless businesses across several industries rely on Magliner equipment every day. From last-mile deliveries to warehousing, Magliner tools get the job done. You can find the ideal tool for your business, including durable 2 wheel dollies, heavy duty appliance hand trucks, and an array of convertible hand carts. Improve day-to-day efficiencies and employee safety with a Magliner hand truck.

Find the material handling tools your employees need at https://www.magliner.com/

This article was originally published on magliner.com’s blog here.

Location: United States

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