What You Can Learn From Stop-Level Insights About Possible Delivery Issues

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If your goal is to increase efficiency among your delivery personnel, stop-level data gives you valuable insights into where and how you can establish new and improved efficiencies.

Every stop tells a story and reveals material handling pain points that on-time metrics might not expose. This data might reveal repeat obstacles, unnecessary touchpoints, or show the need for more adaptable delivery tools, like a hand truck with convertible platform.

Worker transporting stacked cardboard boxes using a Magliner hand truck outside a warehouse.

Do Drivers Encounter Repeat Issues at the Same Stops?

Stop-level issues that go underreported may be connected to repeated issues at stops. They may be underreported because they’re expected. Frequent obstacles include uneven curbs and sidewalks, long carries from the truck to the door, tight or obtrusive entryways, and stairways.

Even for on-time deliveries, these crucial friction points reveal that greater efficiency is possible. Route managers can invest in tools ideal for addressing these kinds of repeat issues, such as a heavy duty appliance hand truck or a powered stair climbing hand truck.

Worker using a Magliner hand truck with a yellow curb ramp to roll boxes over a sidewalk curb.

Track Deliveries and Loads That Present Handling Concerns

It’s also crucial to track and address deliveries that may require additional handling by delivery personnel. Look at how item size, shape, and weight interact with the delivery environment.

Challenging delivery scenarios are often easy to predict when you have adequate stop-level data. How do delivery personnel handle these situations? Are there things they can do differently or collapsible hand cart options that create a more seamless experience between the load and the stop? Your stop-level data will help tell the story.

Worker pushing a Magliner convertible hand truck loaded with six stainless steel beer kegs outdoors.

On-Time Delivery Metrics Reveal Insights, Too

On-time metrics look good on paper, but they’re often worth deeper scrutiny. Stop-level data may reveal that a delivery was made on time, but the driver encountered underreported obstacles.

This highlights the need to record and evaluate stop-level data across your organization. It helps put the spotlight on unreported or underreported issues faced by delivery personnel, even those with outstanding KPIs. It puts those issues front and center so they can be addressed.

About Magline

Set a new standard for excellence with Magliner material handling equipment. Countless businesses across several industries rely on Magliner equipment every day. From last-mile deliveries to warehousing, Magliner tools get the job done. You can find the ideal tool for your business, including durable 2 wheel dollies, heavy duty appliance hand trucks, and an array of convertible hand carts. Improve day-to-day efficiencies and employee safety with a Magliner hand truck.

Address your team’s material handling needs with tools available at https://www.magliner.com/

This article was originally published on magliner.com’s blog here.

Location: United States

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