Installation Included: How Home Center Retailers Can Provide the White Glove Treatment
One of the best services a home retail center can offer is the white
glove treatment. After delivering the product, often an appliance, an
employee installs and sets up the product for the customer. Whether it’s
delivering and installing a refrigerator, a TV, or a microwave, here’s
what your home retail center needs to effectively provide the white
glove treatment for customers.
Warehouse to Delivery Truck
The white glove treatment starts with delivery. Whether it’s from a warehouse or inventory in the back, you need to get the product to the truck. Smaller items such as microwaves, doors, or boxes of tiles only need a hand truck for easy transport. Larger items, however, may necessitate a powered hand truck. Be warned that unless the delivery truck or van has a liftgate or ramp, the powered hand truck will be too heavy to take on the actual delivery. Be sure to scan the product into your electronic inventory system, if your store uses one, to keep inventory numbers updated.
Truck to Door
Once at your destination, you still need to deliver the item. A hand truck will again help here, and lighter models should be rated for most jobs, apart from heavy appliances. If you’re delivering an extremely heavy or bulky item like a fridge, water heater, or HVAC unit, it’s best to use a vehicle that can accommodate the kind of hand truck that’s rated for those appliances. This means a truck with a ramp for loads that can’t be easily lifted, and a truck with a liftgate for the heaviest and most delicate loads.
Installation
The final part of this process is where the delivery ends, and the white glove service begins. Installing the appliance or product and ensuring it works is what defines a white glove service, and you will need to ensure you have the tools to do the job. Make sure you have a full toolbox ready, as some assembly may be required for appliances, and installing fences, doors, windows, and more all require a variety of tools to accomplish the task. Consider taking extra wires, as well, for electrical installations.
You may want a hand lift truck, like the Magliner LiftPlus or LiftPlus Lite. Though the Lite model has a maximum height of 33 inches, the original LiftPlus reaches 72 inches high. This is perfect for holding appliances in place or sliding them onto a countertop without having to do the lifting yourself, saving physical bending and lifting labor.
The Final Touches
Finally, ensure the product works. This could mean turning it on, in the case of an appliance, or making sure that it is in the right place and to the customer’s satisfaction. This is always something to be considered, such as when one is installing a bathtub, ceiling fan, door, or window. If everything is in place and works as intended, you have completed the white glove service.
About Magline
For more than 70 years, the word “Magliner” has been a byword for the best equipment available to those working in material handling. In fact, Magliner equipment is such an industry standard, the name is often used to reference any hand cart. Don’t be fooled, however: There is simply no substitute for Magliner quality, dependability, and ease of use. Along with the traditional Magliner hand truck, they offer a diverse selection of specialized equipment, including their stair climbing cart line, walk behind forklift line, and a motorized hand truck line for heavier jobs. For delivery, warehouses, trucking and logistics, and any other task that requires hauling something, there’s a Magliner for the job.
Choose the best tool for the job by choosing Magliner products, at Magliner.com
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| Hand Lift Truck |
Warehouse to Delivery Truck
The white glove treatment starts with delivery. Whether it’s from a warehouse or inventory in the back, you need to get the product to the truck. Smaller items such as microwaves, doors, or boxes of tiles only need a hand truck for easy transport. Larger items, however, may necessitate a powered hand truck. Be warned that unless the delivery truck or van has a liftgate or ramp, the powered hand truck will be too heavy to take on the actual delivery. Be sure to scan the product into your electronic inventory system, if your store uses one, to keep inventory numbers updated.
Truck to Door
Once at your destination, you still need to deliver the item. A hand truck will again help here, and lighter models should be rated for most jobs, apart from heavy appliances. If you’re delivering an extremely heavy or bulky item like a fridge, water heater, or HVAC unit, it’s best to use a vehicle that can accommodate the kind of hand truck that’s rated for those appliances. This means a truck with a ramp for loads that can’t be easily lifted, and a truck with a liftgate for the heaviest and most delicate loads.
Installation
The final part of this process is where the delivery ends, and the white glove service begins. Installing the appliance or product and ensuring it works is what defines a white glove service, and you will need to ensure you have the tools to do the job. Make sure you have a full toolbox ready, as some assembly may be required for appliances, and installing fences, doors, windows, and more all require a variety of tools to accomplish the task. Consider taking extra wires, as well, for electrical installations.
You may want a hand lift truck, like the Magliner LiftPlus or LiftPlus Lite. Though the Lite model has a maximum height of 33 inches, the original LiftPlus reaches 72 inches high. This is perfect for holding appliances in place or sliding them onto a countertop without having to do the lifting yourself, saving physical bending and lifting labor.
The Final Touches
Finally, ensure the product works. This could mean turning it on, in the case of an appliance, or making sure that it is in the right place and to the customer’s satisfaction. This is always something to be considered, such as when one is installing a bathtub, ceiling fan, door, or window. If everything is in place and works as intended, you have completed the white glove service.
About Magline
For more than 70 years, the word “Magliner” has been a byword for the best equipment available to those working in material handling. In fact, Magliner equipment is such an industry standard, the name is often used to reference any hand cart. Don’t be fooled, however: There is simply no substitute for Magliner quality, dependability, and ease of use. Along with the traditional Magliner hand truck, they offer a diverse selection of specialized equipment, including their stair climbing cart line, walk behind forklift line, and a motorized hand truck line for heavier jobs. For delivery, warehouses, trucking and logistics, and any other task that requires hauling something, there’s a Magliner for the job.
Choose the best tool for the job by choosing Magliner products, at Magliner.com
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